FAQ (Frequently Asked Questions)

Yes indeed. Any generic drug modeled after a brand-name drug must work in the same way and provide the same clinical benefit as its brand-name version. This standard applies to all generic medicines. A generic drug and a brand-name drug is the same in dosage, safety, effectiveness, strength, stability and quality, as well as in the way it is taken and should be used. The FDA Generic Drugs Program conducts a rigorous review to make certain that the generic drugs meet these standard.

Nevertheless, it is also significant to note that the generic drug will slightly vary from the original in some characteristics such as the manufacturing process, flavorings, colors, taste and packaging, that do not affect the safety, performance or effectiveness of the medicine. FDA limits how much variability is acceptable.

Generic manufacturers do not have the same costs as brand-name drug companies. Unlike generic manufacturers, brand-name companies incur a large portion of their costs in manufacturing the drugs and in putting it through various research trials, and once the drug is approved by FDA, the company must invest in marketing , advertising & distribution which overall, is a very long and costly process.

Whereas, generic manufacturers compete directly on price. Since multiple generic companies are often approved to market a single product, this creates competition in the market place and eventually results in lower prices for customers.

Because of the trademark laws in the United States, generic medicines cannot look the same as the branded version. Though both the generic and the brand-name medicines share the same active ingredient, they may differ in characteristics like colors and flavorings, that do not affect the functioning, safety, or effectiveness of the medicine.

Before any new medicine, including generics, is marketed, the FDA takes several actions to ensure the safety and quality of the medicine. Also, even after the approval of the medicine, including generics, the FDA staff continually monitors to make certain the medicines at all levels of the supply chain for the safety, effectiveness and quality of the medicine.

FDA further monitors and investigates reports of negative side effects or other reactions. And as a result necessary changes may be brought; changes such as how a product is used or manufactured.

No. Not every brand-name drug has a generic version. As you know that most of the brand-name drugs are produced and developed under patent protection which lasts for up to 20 years, so no one else can make or is allowed to sell the drug. Only after the patent on the original drug expires, other pharmaceutical companies can make or sell the generic drug provided they get the approval of the FDA.

Yes, all generic pills sold here are from FDA approved companies.

Yes, we sell Brand-name pills as well as Generic pills.

No. It is not necessary to have a prescription for ordering anything on our site. However, we would strongly recommend you to consult your doctor before ordering from us.

We accept all major credit cards (Master, Visa, Amex, Discover) & all bank debit cards payment method (Maestro, MasterCard, and Visa) and Major Crypto-currencies such as Bitcoin, Litecoin, Dash Ethereum etc, ( Please feel free to inquire more about other supported Cryptos to our Customer support Service by emailing us or simply reach our chat support).

In case of non-delivery due to Postal Service or Customs Hold of the product, we give you the guarantee to return your money or reship the product free of charge. However, in such cases where there is a failure to deliver the product due to incorrect delivery address or non-availability of the recipient then, free reshipment shall not be applicable.

We provide shipment information along with tracking link to all our customers, so you can check it easily, our system also updates you on changes of your status or movement of your package, in the event that you find it difficult to understand the status, feel free to contact our support and they’ll guide you.

Order once processed cannot be canceled and we process your order within 4 hrs of the receipt of payment, so should you wish to cancel you have to cancel within 4 hrs. from the time of payment made to us, we cannot refund after 4 hrs. for other type of cancellation and refund Please read our Refund and Order cancellation Policies carefully.

As soon as you fill in the form at the checkout page and press the “Submit” button, the information is transmitted to our processing centre where it is checked and verified. Thus, the credit card is charged. Soon after the payment is authorized, your order is approved and processed.

In case you do not receive the package during the delivery time because of the postal service or customs hold of the package, then we guarantee to reship the product free of charge or refund your money. But if the package does not get delivered on time because of the incorrect delivery address or non-availability of the recipient, then free reshipment shall not be applicable.

We ship all packages with Express shipping with a minimal shipping charge, using Singapore post, India post & DHL E- Commerce (Not Express as DHL express needs prescription which we don’t have one on your behalf):

Trackable Courier Service takes 5-9 days depending on the destination of the country. The packages sent by this postal service can be tracked by the tracking number and will take a maximum of 14 days to deliver. Tracking number for EMS starts working within 2 business days after the order is shipped. Please expect delays of up to 1 and half month on delivery during pandemic time due to slow processing on each transit because of heavy back logs, less manpower etc.

You will bear no shipping charges. We will reship the package free of charge and no additional charges shall be levied.

If this occurs then, you will be informed consequently. Generally, the recipient is asked to come and give a permission to examine the parcel. After the following, you will receive the package. Or if there is any other problem that you face with getting the package, please kindly, inform us and we will try our best to resolve the problem.

In such a case as this, you are to contact our customer support team and explain the problem. Then, we will either resend the package or refund your money. Also Read our Deliver Guarantee for additional information regarding this.

Well, we understand that it is quite important for you to keep your identity confidential when you place an order online with us. So, we have made it convenient that our orders being sent are in discreet looking packages devoid of any information of the contents on the outside of the package.

Yes we do. We ship to most of the countries worldwide. Including Canada & Italy the most stringent country with stringent customs, To find out the available delivery options for your region, please contact our Customer Service or check the order form.

The shipment rates that we charge may vary depending on the shipping option that you choose or the country of the particular destination and also, the products that you order. In order to find out the shipping cost, you must add the desired product in your shopping cart and proceed to checkout.

It is due to slow processing at customs clearance and due to heavy back logs wherever your package is traveling, contact our support team and they’ll be able to address you properly as each shipment situation may vary on case by case basis

To place an order, you have to choose your desired product and click the “Buy now” button. Next, you can choose the number of pills you want to purchase and click the “checkout” button. Finally, after filling in all the required information, you can check/verify all the fields, the pills quantity and so on, then you can press the “Submit Transaction” to complete the order. Once the order is approved, the notification will appear on the screen and the order confirmation message will be automatically sent to the e-mail address you provided.

For more queries, please contact our custom support team.